Primary and Secondary Research. Demographic profiling. Geographic Distribution.
Pricing. Positioning. Service Quality. Mystery Shopping.
Client Stories
Transformative. Organic. Sustainable.
Customer Delight
Engagement. Loyalty. Profitability.
Talent Enhancement
Skilled. Empathetic. Focused.
Financial Analysis
Planning. Purpose. Productivity.
Brand Management
Visible. Resonant. Memorable.
Abstract: The absence of nation-wide profiling of the health condition of people in India has lead to the Government of India tending to take a broad brush approach with very little reference to the specific health condition of people in a region. This causes inefficient health management mechanism with the government erring on the side of caution in order to ensure coverage. The key challenges arising out of inadequate and poor quality of data are uneven health care spending, and mismatch between disease profiles and provision of care.
The results of the mapping of each of the demographic data collected from Census, initially within the NFHS data set, and subsequently, mapped to the Census dataset provides an insight into the potential disease that individuals in various geographies are likely to suffer. This data, once extrapolated to the ward level in a city provides a level of granularity which helps in a better understanding of the health parameters that are actionable.
Abstract: Growing social media usage has resulted in a realization of the potential business impact and, therefore, its relevance in business planning. Unlike in traditional marketing media, where correlation of outcomes to input is difficult, time consuming and not easily measurable, social media has the ability to better capture the impact. While many different models exist for reporting outcomes, no single measure has been established that can provide an indication of the effectiveness of the social media campaign of a company.
This Paper explores the development of a comprehensive model that can both measure and benchmark social media impact of the marketing activities for a company. This Paper reviews, classifies, and critiques prevailing theories and measures of social presence and proposes a robust framework to quantify latent constructs. The Paper further proposes methodologies to extract and analyze pertinent eWOM from different social media sites to frame different indicator variables.
Abstract: Since its evolution, the use and utility of Social Media has been a matter of debate in many forums across the world. There have been many debates regarding the merits, demerits, implications, and long-term impact of Social Media. While on the one hand, it has democratized the media, making it much less unidirectional, on the other hand, the empowerment of a possibly less credible source of information to create conversations whose ability to influence an individual’s Frame of Reference and outcome calls for greater research.
The source of information is usually validated based on a number of factors such as presence of implicit bias, consideration of Frame of Reference, and point of view of primary source creator. Personal feelings influence the way individuals and groups choose sides and view the facts. Social Media posts ability to influence the Frame of Reference of an individual are different from that of a Main-Stream Media (MSM) post. A person is likely to actively seek to link himself/herself to posts that exhibit an emotion that is to resonate with his/her own. Such behavior could potentially increase the virality of a post irrespective of its credibility. Social media posts from persons within ones network are likely to be taken with a greater degree of credibility, thereby reinforcing the impact on Frame of Reference of a post. This paper presents an analysis of the impact of Social Networking Sites (SNS) on an individual’s Frame of Reference and its implications for his expression and behavior.
Abstract: Banking sector in India is witnessing an era of reforms with moves such as demonetization which have pushed digitalization in banking sector. With consistent thrust on making the economy cashless, digital modes of banking such as ATMs, Internet Banking, and Unified Payment Interfaces are gaining significance rapidly.
With the increasing card usage in all sections of society, banks have to spend significant amount of resources on setting up ATM networks across geographies. It is very crucial to understand the existing network of ATMs as well as the expected ATM utilization and impact on network efficiency before adding new ATMs to the existing network.
This paper aims at devising a methodology to establish an optimum ATM network using geo- spatial analysis, assisting in establishing new ATMs based on the blind spots in current system as well as predicting the expected usability of proposed ATMs. The model can be further refined to identify the expected usage patterns, customer footfall, and propensity to purchase or usage. Geo spatial layer on top of exiting network of ATMs mapped to the population levels increases the usability and effectiveness of the proposed
Abstract: The Aadhaar project is one of the important Mission Mode Projects (MMPs) undertaken to create efficiencies in the identification of individuals and ensuring that the services and benefits reach the intended audience with least leakages. Aadhaar relies on agencies to enrol individuals whose data is captured and stored in the database after cleansing for possible errors. A recent study has suggested that the IRR from Aadhaar is likely to be in excess of 52%; however, this is contingent on efficient enrolment process.
This study examines current enrolment efficiencies for agencies and suggests alternatives for improving the measurement of efficiency of agency performance in order to make the process more dynamic.
Abstract: It has long been established that there is a very strong correlation between Customer Satisfaction and Company Performance. It is also well established that Employee Satisfaction is an antecedent to Customer Satisfaction. Ample research also exists to demonstrate that influencing Employee Performance could lead to better Customer Satisfaction. Net Promoter Score (NPS®) has been proven to be an effective means of measurement and improvement of Service Quality, which demonstrates Customer Satisfaction and enhances loyalty.
This study investigates the relationship between the scores given by customers on the NPS® surveys, the subsequent interventions by the Client team, and its impact on the subsequent NPS® scores over a period of time.
NPS® scores for the Client showed continuous improvements over the time for which the NPS® scoring was adopted. As a part of the process, feedback was sought to be captured for respondents giving low scores, with a possibility of corrective action being taken by the operations team of the Company. Subsequent measures of NPS® scores for such customers showed that these respondents improved the NPS® scores, clearly demonstrating that interventions through feedback surveys helped to increase the NPS® score for the organization as a whole.
Abstract: In the Airline Industry, financial performance has not always been the best indicator of corporate performance, (RichardA.Riley,2003). Airlines all over the world are known for using Financial Engineering to improve presentation of their financial position. Some well-known methods of Financial Engineering include Sale & Leaseback, Manpower Outsourcing, Mergers & Acquisitions, etc.(E. Han Kim,1993),(Kyle S.Wells,2012).
Investment Analysts have often relied on operational metrics such as Load Factor, Revenue Passenger Mile, Available Seats Mile, Number of Passengers etc. as a useful means of determining the health of the organization and the industry as a whole. With airline ticket prices remaining largely steady over the last decade (Bureau of Transportation Statistics, 2018), it is expected that the Financial Performance should reflect Operating Performance.
This study has examined the performance of the Airline industry over a period of 10 years from 2008 to2017. In specific, the study has examined the performance of large listed US-based airlines-Delta Airlines, American Airlines, Southwest Airlines, and United Airlines. This study documents evidence indicating that the Operational Metrics of an airline are a better indicator of its performance as compared to the Financial Metrics.
Abstract: While much research has focused on the benefits accruing from access to financial services among the less affluent, and among poor women, and some research is available on measuring such access, most research has been silent on the reasons for the underlying disparity. This paper explores the causes and effects of the exclusion of female-led households from the formal financial services sector. It uses data from the population and agricultural censuses of India and overlays that with data from State Bank of India to understand the underlying causes behind women’s exclusion from the formal financial sector.
While 55% of non-female led households avail banking services in Andhra Pradesh, less than 41% of female headed households do so. While overall participation of households in the formal banking sector is higher among urban households than in rural households, female-headed households are disadvantaged in both rural and urban areas.
Availing Banking services often places a significant demand on the time of the consumer. Our findings indicate that access to drinking water, toilets, bathrooms, kindling wood, electricity, implements improving agricultural productivity and efficiency, and better health care, are all factors which affect the time available for women to visit banks. This is exacerbated by the relative lack of bank offices and outlets in rural areas, further raising the barriers for financial services access.
About Us
Pedigree. Performance. Excellence.
VISION
To become a leader in providing customers all across the world through analytical and research-oriented methodologies in order to contribute meaningfully and share in their entrepreneurial growth.
MISSION
Our mission is to ensure excellence in solutions in consulting and business analytics so as to assist our customers in right decision making. We will achieve this through a process of continuous learning, research, and understanding of our customers to provide customized solutions. Our staff is the key to developing such a relationship and shall serve our customers with the same sense of integrity and emphasis on relationship that the company will have towards them.
Committed to Excellence
DATAWISE® offers the comprehensive capabilities and deep industry knowledge necessary to help you solve the most complex issues of your organization. DATAWISE® Group is a leading Management Consulting and Analytics, Customer Outreach, and Technology solution provider headquartered in Hyderabad, Telangana. We operate globally, serving sectors that include Government, Banking & Financial Services, Healthcare, Transportation, Aviation, and Retailing.
Our Team of experts, along with the advisory board, leverage their rich and diverse experience to partner with clients to improve your overall corporate performance, build brand loyalty, and enhance competitive position.
The DATAWISE® Group companies are ISO 9001:2015 and ISO 27001 certified, which demonstrates our adherence to the highest standards of quality in our systems and processes.
DATAWISE® was recognized as one of the 25 most promising business intelligence companies in India by CIO Review.
DATAWISE® was recognized as one of “The Ten Most Promising Customer Feedback Software Providers” by Silicon India.
DATAWISE® is the winner of “BNP Paribas Cardif start-up challenge”.
DATAWISE® is the winner of “Financial Services Hackathon” by CIIE-IIFL.
Our Head Office is located in Hyderabad, and we have offices in Delhi, Mumbai, Bangalore, and Jaipur. DATAWISE® also has its office in Connecticut, United States of America through its wholly owned subsidiary, ComSim, Inc., and a representative office in Newbury in the UK.
Want to experience the expertise of Datawise for yourself? Give us a call today and let’s discuss what we can do for you.
Advisory Board
Ratan Jalan
Mr. Ratan Jalan has a distinguished track record as an executive, an entrepreneur, and thought leader in Healthcare, Advertising, and Technology firms. He was instrumental in setting up the Apollo Clinics franchise, and Birthing Center.He was inducted into the Franchise Hall of Fame. He is a frequent speaker at management institutes and industry fora.
Kajal Ghose
Mr. Kajal Ghose holds diverse experience of 38 years in the banking sector managing over 1,700 branches and 22,000 employees with business of more than INR 2.5 trillion. He played a pioneering role in the introduction of technology solutions at State Bank of India. Mr. Ghose was a Member of the RBI Committee on Data and Information Management.
Jyotee Singh
Ms. Jyotee Singh holds more than 33 years of professional experience in IT industry with focus on Financial Services sector. She has served as Executive Partner at IBM India and holds deep IT consulting and delivery experience in banking having worked extensively with Indian & Global banking clients.
Rajeswar Rao
Mr. Rajeswar Rao has over 30 years' progressive management experience of global technology and business organizations at CXO level executing extremely large, high impact transformational programs focused on Business Process Engineering and Enterprise Excellence.
Management Team
Vinay Kumar
Founder & Chief Executive Officer
Vinay has more than three decades of experience in analytics, finance, strategic planning, corporate restructuring, and process planning. Prior to DATAWISE®, Vinay was Chief Executive Officer of Vasant Scribes Limited and held executive roles with RPG Group, Ernst & Young, NetJets, and Apollo Hospitals. Vinay is an alumnus of IIM Ahmedabad and NIT Rourkela.
Ramakrishnan Rajamani
Chief Operating Officer
Ramakrishnan oversees the end-to-end delivery of the services and products at Datawise®. Ramakrishnan has over 35 years of experience serving several Fortune 500 clients with expertise in Delivery Management, Strategy, Planning and Development, Process Planning and Implementation.Ramakrishnan is an alumnus of Andhra University and a Certified Six Sigma professional.
Vijay Kottapalli
Chief Technology Officer
Vijay was Head of Analytics for State Bank of India, and Citibank (India Consumer Group). Vijay has over two decades of experience in Designing, Developing, and Deploying innovative software solutions in Banking, Aviation, Telecom, and Hospitality industries. Vijay is an alumnus of IIM Calcutta and NIT Rourkela.
K Vijayalakshmi
Director (Finance & Administration)
Vijayalakshmi oversees Administration, Finance, and Compliance at Datawise®. In her career Vijayalakshmi played a pivotal role in setting up a 100KW transmitter at All India Radio and later established a Complete Radio Station for a leading private FM Radio operator. Vijayalakshmi is an alumnus of Jawaharlal Nehru Technological University (JNTU).
Contact Us
Attentive. Responsive. Sensitive.
e-Mail:
info@mydatawise.com
Telephone:
+91 40 4020 4837 +91 1800 123 3282
Address:
#506, Manjeera Majestic Commercial Complex JNTU-Hitech City Road, KPHB Phase I Kukatpally Hyderabad ‐ 500 072 India
Infinity is a comprehensive loan management application which consists of a tablet-based field data collection module integrated with a web-based centralized processing solution for the management of lending and financial services operations. It is closely aligned with micro-finance institutions’ processes and the business correspondent operations model.
Functional capabilities of Infinity include support for loan origination (individual, group, and MSME) and loan servicing covering the complete loan lifecycle from disbursal to payment processing, center management, KYC and credit bureau verification, loan underwriting, collateral management, periodic review, collections and delinquency processing, funding line management, and securitization. It comes with a rich suite of business intelligence and MIS reports, and is complemented by security management, dual-control, and audit-trail features.
Infinity is designed for high-speed, high volume loan application processing and allows users to process individual loan applications in 20 minutes from customer record creation to loan disbursal cheque issuance, and small business loan applications in 35 minutes from customer record creation to loan disbursal cheque issuance.
Customer sourcing:
Prospect enrollment – Demographics, Photographs, signature, and KYC document collection. Customer risk-level based KYC refresh cycles.
De-dupe engine and Credit Bureau checks for Fraud Detection
Supports Salaried applicants (salary statement capture and verification), Farmers (Scale of Finance calculations, and Farm Income Assessments, based on cropping and livestock data), and Self-Employed/Small Business applicants (revenues, input costs, and overheads estimates.)
Customer-Customer relationships and enrollment of Guarantors
Contact Point Verification and Address Proof document collection
Multi-dimensional PSL Classification
Loan Origination:
Highly parameterized Loan product definition with over 300 configuration options.
Configurable, product-specific, loan origination workflows: Every application starts with Initiation, and ends with Completeness check and dispensation
Intermediate workflow steps can be configured to be executed in any sequence, sequentially, or in parallel, by an individual loan officer, or by members of one or multiple departments.
Document collection, fee review, Debt Review, Collateral data collection, Bank Statements and Financial Statements, Insurance and Guarantor information, Student Loan information, Bureau verification, Income proof, Loan Covenant options review, Linked loan applications, Credit Committee sign-off, Notices and Disclosures, are some of the options available for intermediate steps.
Supports both Heuristic and Logistic Underwriting models, with multi-level approval rules and privileges. The highly configurable underwriting module allows banks to deploy New and Upgraded underwriting models within minutes, with no coding overhead.
Applicant initiated loan applications, and pre-qualified loan offer processing support.
Disbursal and Post-disbursal processing
Supports disbursal by Cash, Self-cheque, 3rd Party cheque, or Bank Transfer
Configurable Post-disbursal process workflow covers document collection, collateral information, Loan agreements, Project Progress review, and phase-linked disbursals, Drawing facility, Annual (periodic) review, Covenant enforcement, Alert generation, review, and disposal.
Payment processing – individual payments, payments through aggregators, and payments through field (BC) agents.
Collections calling and delinquency processing.
Loan rescheduling, and payment holiday facilities.
APIs exposed for 3rd party integration.
Operational Processing:
Center Creation, splitting and merging
Meeting Schedules and Attendance Recording
CGT / GRT
Financial Literacy Training module
Due Sheet Generation
Bulk-processing for Disbursement, repayments and rescheduling
Label Generation and Printing
Holiday & Calendar maintenance
Business and Process Audits
Utility Modules
Cash / Accrual accounting & Cost Center Accounting, with Customizable Chart of Accounts
Trial Balance, Day Book and Cash Summary & Projections
Configurable “At-a-glance” Dashboard
Consolidated reports at Branch / Company level
Management Reporting, Key Statistical Summaries, and Operational Reports
CGT and GRT modules Financial Literacy training and Group Lending
Customer communication campaign design and execution facility
Configurable user-security and access control management, with detailed audit trails. Maker-Checker dual control for key functions.
Design Elements
Comprehensive Report suite covering performance and control monitoring, with real-time dashboards for users to track Key Performance Indicators
Highly parameterized system with user-managed master tables – over 700 parameterizable options
Designed for smooth and efficient workflows – task assignment and tracking
Mobile-based module for field operations with Remote-location data capture and uplink facility
Built-in error report and Help desk integration
Open Systems Architecture
SatisACTual is a comprehensive Customer Contact Management System designed and built at DATAWISE® to handle all outbound contact across channels. SatisACTual supports all three major phases in the contact program life-cycle: Design, Execution and Monitoring.
It has been used for over two decades to conduct tens of thousands of surveys across multiple channels.
It provides a single platform for executing campaigns across phone, web, field and SMS channels with seamless interoperability and redirection capabilities. It collates and coordinates responses across multiple channels on a real-time basis, with follow-up management and instant escalations upon adverse feedback. It has built in workflows and is designed to support collaborative, team-driven operations with different team players playing different, critical roles on the program.
Its powerful and highly flexible Questionnaire design module allows you to build complex Questionnaires and administer them over multiple channels. Scripting and branching allows users to create a very personalized survey instrument tailored to the customer’s relationship with the institution.
Customer responses can be filtered on the basis of qualifying responses ensuring adherence to defined target segment attributes.
It has built-in rest-and-retry capabilities allowing optimal coverage of targeted lists, and also has provisions for recording customers’ do-not-call privacy preferences for future use.
It provides extensive support for multi-lingual operations to best manage interactions with customers across different geographies and socio-economic segments.
Survey responses are available real time on a web-portal with verbatim responses which helps managers to understand at a very granular level.
Escalation and Follow-up: real-time notifications when a response meets pre-set criteria, such as a low rating, ensuring that customer concerns are addressed as soon as possible once identified.
It provides a Secure environment where programs can be designed to operate in a blind- or double-blind mode. Data confidentiality and customer privacy is protected through its purpose designed interfaces with configurable privacy levels.
SatisACTual has in-Built Dashboards and Reports for Trending and Root Cause Analysis, which enables brand managers and product managers to track long-term performance of both overall customer perception, and customer views on specific elements of the brand and service proposition.
SatisACTual is a solution designed and built by practitioners with a focus on practical implementation details that make it a rugged, easy to use tool in all conditions.
Technical Features of the solution
Web-based application
Cloud-based SaaS implementation as SaaS
Open-sourced platform
API and File based integration capability
Android Tablet/Mobile based with 100% off-line capability
Data encryption, transmission and rest
Uni-code support for multiple languages
DatTab is DATAWISE®’ proprietary, Tablet based mobility platform for data collection, storage, dissemination and analysis from remote locations. Its’ capabilities enhance and complement SatisACTual through a seamless interface that allow users to broadcast Questionnaires, and target lists from the SatisACTual host to a geographically dispersed field force for field-survey execution.
It is designed for fully functional Off-line operations with Store-and-forward feature to ensure uninterrupted data collection even in environments where data connectivity is poor.
All responses collected through DatTab are Geo-Coded and time-stamped data which helps to monitor when and where the response was recorded, and check for spurious and robotic responses.
DatTab reflects SatisACTual capabilities in ensuring Data privacy and customer confidentiality, as configured for the program. It features encrypted Data transmission with Device Registration to provide dual security for transmitted data.
We have all experienced and seen patients in hospitals and doctors’ clinics, juggling with bulging folders containing years of medical history information – poorly organized and poorly archived, and often with large gaps of missing information. We have seen caregivers and guardians struggle to provide correct information to doctors and hospitals information about past medical history – information which could determine which of multiple treatment options are to be pursued.
A convergence of Regulatory mandates and Automation initiatives on the part of hospitals and pharmacies has resulted in a tremendous increase in digital medical records, but from a patient perspective, these still remain scattered and inaccessible. Tan-durust ties all these together and places the data at the individual’s command.
The tan-durust mobile application collates health and wellness data for subscribers and their families in one place. tan-durust organizes and de-clutters individual and family medical information so that not only is it easy to store and find, but is also accessible for family members and caregivers when the individual himself or herself is incapacitated.
Going beyond this, the tan-durust solution also provides for monitoring key health indicators on an ongoing basis, and providing reminders for medications and preventive health check-ups, both for the individual user and for those that he/she is responsible for.
While tan-durust allows users to enter data, it also provides for integration with hospitals and hospital chains where key medical information can be transferred to tan-durust through APIs, and for integration with home-use medical devices for test data to be easily transferred to tan-durust.
The app allows users to enter key medical data from annual health checks and other doctor visits, or to import it from existing sources.
Past Hospitalization information, such as hospital, dates of admittance, attending Physician’s name and symptoms are collected.
Information about Known Allergies can also be stored.
History of Health-checks, vital statistics, and lab results from past health checks data is included in the app.
The app also tracks physical activity and wellness metrics such as heart rate, number of steps taken, distance walked etc. for the mobile phone user.
The app maintains information about current medication and dosage and auto-generates refill-reminders.
The app also keeps track of medical appointments and generates reminders.
The app employs Artificial Intelligence techniques based on historical data and known benchmarks, to detect the user’s current state of health, and generate warnings upon any deterioration in indicators
Availability of this information in one location makes it convenient for the users, and in case of emergencies, critically important.
The app also allows related members to register as a family so that key medical information for all family members is available/accessible to everyone in the household.
Customer Feedback Online Reporting (CFOR™), is a paperless system for reporting, tracking, and bringing to resolution customer Issues.
It supports activities of two primary kinds of users – customers and support personnel. A customer is a person who identifies an issue and reports it. Support personnel are charged with identifying and implementing solutions to the reported issue.
Once an issue has been identified, a member of the support team shall be able to perform analysis of the root causes, form a team to work on the reported issue, forward the issue to other supported team members, request for additional information from the customer, prepare and maintain notes, suggest workarounds and mitigants, or mark the issue as solved.
A customer may accept the suggested solution to close an issue, or reject the solution, resulting in a re-opening of an issue.
CFOR™ also provides for recording the customer’s feedback once the issue has been marked as resolved.
CFOR™ also provides for comprehensive MIS, Analytical reporting and tracking options for management of the help-desk function.
CFOR™ also provides for collaborative work processes and workflows for smooth help-desk operations.
CFOR™ also provides audit trails to track changes in data, and dual control for key functions to protect the system from accidental or intentional mal-configuration.
CFOR™ ensures complete data confidentiality and security of data housed in the system.
Features of the system include:
Configurable workflows
Rules-based, integrated approach
e-mail alerts for key Milestones and updates
User viewability of all alerts
Audit trail of all alerts and follow-up actions taken
Search facility on all fields
Customer Delight
State Bank of India A satisfied customer is the best business strategy - Michael LeBoeuf
State Bank of India ( SBI) is India's largest bank. SBI ranks in the top 50 Global Banks and also listed in Fortune 500 Companies is owned by the Government of India. For a public-sector bank with a global presence and a vast and diverse base of customers, understanding their customers' needs was critical.
Datawise® conducted customer surveys at SBI branches across the country with a sample size of 3,000.
Using our proprietary tablet-based software - dATTAb - our field staff covered designated SBI branches covering both Tier I and Tier II locations, and held interviews with consumers across the demographic spectrum.
Airports Authority of India (AAI) Your most unhappy customers are your greatest source of learning – Bill Gates
Airports Authority of India or AAI is a statutory body under the Ministry of Civil Aviation. AAI is responsible for designing, upgrading, maintaining, and managing civil aviation infrastructure in India. It operates dozens of airports in India. AAI provides communications, navigation, surveillance/air traffic management (CNS / ATM) services over Indian airspace and adjacent oceanic areas.
Datawise® was entrusted the task of determining the state of the services and infrastructure in several of the airports operated by AAI. Field agents equipped with printed questionnaires went from airport to airport to conduct interviews with emplaning and disembarking passengers. the survey to provide the passenger with the questionnaire to fill it in the handwriting of the passenger. We used dATTAb® to carry out second-level validations to ensure adherence to segment-level quota specifications. Using the technology platform allowed us to reduce the risks involved in identifying the target audience, to collect correct samples per airline per route/destination, and to identify any fraudulent field agent activities. After completion of the questionnaires, the questionnaires are subjected to further quality assurance inspection at our headquarters and then to the Airports Council International (ACI) team for Airport ranking.
Siemens If you don't appreciate your customers, someone else will - Jason Langella
Siemens, one of the world's largest producers of energy-efficient, resource-saving technologies, is a leading supplier of power generation and transmission systems as well as medical diagnostics. As a global leader in its industry, Simens has customers in all six continents, with field support staff and customers interacting on a daily basis in a variety of languages to solve customer problems.
We conduct customer feedback surveys using CATI (Computer Assisted Telephonic Interview) using our multi-lingual skilled tele-calling team. The feedback thus collected allows Siemens to troubleshoot and re-engineer its processes to ensure that it met customer requirements on service and support efficiency and quality.
We use the SatisACTual™ and CFOR™, applications to conduct customer and employee surveys for monitoring proactive and reactive service ticket efficacy at Siements field support offices across the globe.
Aveva plc (formerly, Schneider Electric) The purpose of business is to create and keep a customer - Peter Drucker
Schneider Electric offers innovation and digital automation systems for efficiency and sustainability and integrates world-leading energy technologies, real-time control, applications, and facilities with optimized solutions for residences, offices, data centers, utilities, and business.
We conduct customer feedback surveys using CATI (Computer Assisted Telephonic Interview) and CAWI (Computer Assisted Web-Interviews) that allow Aveva to get detailed feedback from its customers on its product offerings, communication, literature, support and training programs. This feedback is used to prioritize product development investments, and to revamp online and off-line support infrastructure to best meet customer needs. Using SatisACTual™, we are able to direct grievances to relationship managers in real-time to facilitate interventions that can salvage a rocky relationship.
Financial Analysis
Bharat Earth Movers Limited (BEML) Care and diligence bring luck - Thomas Fuller
Bharat Earth Movers Limited, an Indian public sector company and produces a variety of heavy equipment, such as earthmoving, transport, and mining equipment.
A public-sector bank with a global presence and a vast base of customers is renowned for its Metro Rolling Stock all made under the banner "Made in India."
We were conducting due diligence on BEML's likely customers worldwide. Our report has been used to manage customer requests.
MAZ Systems A good financial plan is a road map that shows us exactly how the choices we make today will affect our future. - Alexa Von Tobel
MAZ systems allow organizations to build world-class applications and serve content as never before. MAZ will carry your website, video collection, or print update to iOS App Store, Google Play, Roku, Apple TV, Amazon Fire TV, Android TV, Apple News, and more.
MAZ's goal is to introduce global media platforms to companies of all shapes and sizes.
In line with his goal, MAZ wanted us to understand the private aviation industry in the Middle East, and the areas where it might have an impact.
We provided a detailed analysis of the Middle East market for the private aviation industry and possible areas where the company should focus its efforts on success.
The company has formed its business plan based on this analysis.
Talent Enhancement
Andhra Pradesh State Skill Development Corporation (APSSDC) Teaching in the Internet age means we must teach tomorrow's skills today. – Jennifer Fleming
APSSDC is a unique organization formed as a Public-Private Partnership to promote skill development and entrepreneurship in the state of Andhra Pradesh.
Mukhyamantri Yuva Nestham (MYN), is an ambitious scheme launched by the Government of Andhra Pradesh to help the young generation of unemployed workers in the state to skill themselves for employability. Approximately 15 lakhs of state unemployed youth have benefited from this program.
We built training modules and deployed our coaches who spent time in a few districts of Andhra Pradesh, educating students and career ambitions on soft skills, interviews, community discussions across colleges. We visited several colleges in a few districts throughout Andhra Pradesh and provided data analytics and other specialization programs.
Bank of India Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. - Richard Branson
Bank of India (BOI) is a public sector bank run by the Government of India. Bank of India is a founding member of SWIFT (Society for Worldwide Inter Bank Financial Telecommunications), which provides cost-effective financial processing and communication services. In line with the mission, "Providing superior and proactive banking to niche markets globally. Bank expected us to build a Learning Management framework for its employees while they revamped existing e-learning modules.
Our tasks included the development of content and modules and the quality assessment training programs.
Brand Track
State Bank of India (SBI) A brand is no longer what we tell the consumer it is -- it is what consumers tell each other it is." – Scott Cook
State Bank of India ( SBI) is India's largest bank. SBI ranks in the top 50 Global Banks and also listed in Fortune 500 Companies. It is owned by the Government of India. With its global presence and a vast and diverse base of customers, it was critical for SBI to understand the perception of the SBI brand across different customer segments, and to formulate its positioning and communication strategy accordingly.
We conducted a Brand Tracking survey on Retail and MSME clients across mu;tiple target segments across all major cities of India with a sample size of 16,000. The survey covered SBI customers as well as customers of other banks, and customers with dual relationships to determine the gap between Brand positioning and Brand perception, using the RATER model.